Stephanie Barton – Help Center Manager
As a former Project Manager for BCBS of NC, Stephanie brings to the SSC project management experience as well as an extensive Customer Service Management background. She attended Mary Baldwin College where she studied Psychology. Stephanie has two sons that seem to think she’s their personal Uber driver, but in her spare time she enjoys shopping, traveling, and watching sports.
Jessica Matheny – Help Center Supervisor
Jessica has worked in the Customer Service Field for 13+ years and worked at VDOT for 6 years prior to the SSC. She graduated from the Leadership Development Program (LDTP) while working for VDOT. Jessica has one daughter and she enjoys hiking, being outdoors, and couponing. She thrives on helping others to succeed and seeing their growth.
Marianne is a Roanoke native, she worked at VWCC in the Financial Aid Office and VDOT prior to joining the SSC. She has one amazing son and enjoys the beach, hiking, camping, movies, volunteering in the community and church activities. Marianne really enjoys working in Customer Service and being able to help solve problems.
Paul loves fishing, cutting down trees with a chainsaw and squeezing his 6-month-old granddaughter’s fat arms and legs. He was in cars sales and car sales management for 16 years prior to working at VDOT, where he helped get their Customer Service Center started. Paul has been married for 26 years and has 2 children that are both college graduates and he’s thrilled that they both have jobs!
Tresica is from the Roanoke area, she has several years of customer service experience. She attended Virginia Western Community College and is now working on a Bachelor Degree from Liberty University. Tresica enjoys spending time with her family and their on the go lifestyle. She enjoys camping, traveling, reading and going on different adventures. Growing up on a farm Tresica is a big fan of nature and all animals.
Deena has been working for the Virginia Community College System for more than 12 years. She began while she was a student at NOVA, and continued after transferring to and graduating from the University of Mary Washington. She and her husband recently traded the hectic life of Northern Virginia for a country home outside of Roanoke where Deena loves to garden and photograph the wildlife.
Whitney is originally from Covington, VA but has resided in Roanoke for the past several years. She is a trained Dental Assistant but also has multiple years of call center experience to leverage. Whitney enjoys traveling, shopping and playing Nancy Drew games in her free time in addition to spending time with her fiancé and stepson.
Tara has over 19 years of customer service experience, most recently with RGC Resources for 7 years. She is a VA native but grew up in Maryland before making her way back to the Roanoke area. Tara is married and has 2 children that she considers her greatest achievements. Her interests include healthy living, nutrition, fitness and promoting kindness.