Business Transformation Office

We’re here to help. The Business Transformation Office (BTO) can help you expand education opportunities by removing obstacles, implementing solutions, and promoting process improvements.

Each College has a direct line to the BTO through their dedicated Client Partner. You can request assistance, highlight issues, and provide feedback to a Client Partner who is dedicated to your success. You can also submit ideas through our Process Improvement Form or by contacting the Help Center at 877-340-5577.

Your feedback is then provided to SSC's senior leadership team and to BTO Analysts. Analysts help maintain compliance by researching issues and developing solutions, which are then approved through the SSC Governance Process as appropriate. The Analysts confirm the feedback and also discover opportunities through extensive data mining.

Some solutions require guidance from the Project Management Office. Project Managers keep everything moving while delivering business value and driving the positive changes for Virginia’s Community Colleges.

When an improvement or new process is ready to implement, Content Management will make sure you know where to find the answers. The solution will then be shared with you through training or communication.

Everyone in the BTO is focused on demonstrating the value of the on-going partnership between the Shared Services Center and the Colleges to reduce cost and administrative burden.

Communications:

Publishing of SSC Procedures

To: Management Council Members, VPs of Finance, and Business Managers From: Shared Services Center Area: Business Transformation Office Reason: Publishing...
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Our On-going Partnership

To: College Presidents, VPs of Finance and Management Council Members From: Cheryl Thompson-Stacy, Interim SSC Director Reason: Our On-going Partnership...
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SSC Services during COVID-19

To: Management Council Members, VPs of Finance, and Business Managers Reason: SSC Services Date: March 19, 2020 Since the SSC...
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SSC Services

  To: Management Council Members, VPs of Finance, and Business Managers Reason: SSC Services Date: March 19, 2020 Since the...
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Metrics – February Scorecard Update

To: Management Council Members, VPs of Finance, and Business Managers From: Shared Services Center Area: Business Transformation Office Reason: Metrics...
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Procure-to-Pay Business Rules

To: Management Council Members, VPs of Finance, and all eVA end users From: Shared Services Center Area: Business Transformation Office...
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Advertising Order Process Clarification

To: Management Council Members, VP’s of Finance, CHRO’s and Business Managers From: Shared Services Center Area: Business Transformation Office Reason:...
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Metrics – January Scorecard Update

To: Management Council Members, VP’s of Finance, and Business Managers From: Shared Services Center Area: Business Transformation Office Reason: Metrics...
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Approval of Updated SSC Charter

To: Management Council Members From: Susan Grinnan, Management Council Chair Reason: Approval of Updated SSC Charter Date: February 17, 2020...
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Procurement Training Opportunities

To: All eVA end users From: Shared Services Center Area: Business Transformation Office Reason: Procurement Training Opportunities Date: February 12,...
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Quick Links:

What is process improvement?

What is the escalation process?

Knowledge Base FAQs