Client Partners

Client Partners work as the strategic interface between the colleges and SSC to identify issues and develop solutions to help drive quality and efficiency.

They help drive change and execute the vision of the SSC and VCCS by developing or refining processes and procedures, identifying training or communication needs or recommending opportunities for system enhancements, all in the spirit of continual process improvement.

Clients Partners are typically aligned to specific colleges and serve as a trusted advisor to help research and resolve issues.

If you have process improvement ideas, please fill out our Process Improvement Form or call the Help Center at 877-340-5577


Meet our Client Partners:


Terence Carter

(540) 591-4081


Colleges I support:




Jill Harbison

(540) 591-4007


Colleges I support:


If you have submitted a Salesforce case and you are concerned about resolution, timeline, or recurring issues, you can contact the SSC Help Center at 877-340-5577 or escalate the issue using the following process.

BTO escalation path

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