Metrics and Dashboards

  • What are Metrics and Dashboards?
    • Shared Services measures how well the institutions & Shared Services are doing with regard to Service Level Agreements (SLA’s) between the institutions and Shared Services. These measures are represented in charts.
  • What are we measuring?
  • What’s included in a measurement?
    • Goal, performance to goal, explanations for failure to meet goal (failure reasons), and action plans
  • How do I view the charts?