Chrome River Partial System Impact Error – Resolved

To: All Active Chrome River Users, VPs of Finance, and Business Managers

From: Shared Services Center

Area: Travel and Expense

Reason: Partial System Impact

Date: October 2, 2018

Re: Chrome River Partial System Impact Error – Resolved

Chrome River has resolved the reported issues from yesterday (presented below). Users now have the ability to create and submit pre-approval and expense reports containing meals per diem, hotel, and/or business meals expenses. If you do encounter any further issues, please contact the help center at 877-340-5577.

Orginial Communications from 10/01/2018:

We have received reports from several Chrome River users that there is an issue with the FY2019 GSA per diem rates. Users are unable to successfully create and submit pre-approval reports and expense reports containing hotel, meals per diem, and business meal expenses dated 10/01/2018 or later. Chrome River is already aware of this issue and is working to correct it.

Until the issue is corrected, users may not be able to create and submit pre-approval and expense reports successfully.

Further communications will be provided once the issue is resolved.

Thank you for your patience and understanding!

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