SSC Hours of Operation
Monday – Friday
8:00AM – 5:30PM
Stephanie Barton – Help Center Manager
As a former Project Manager for BCBS of NC, Stephanie brings to the SSC project management experience as well as an extensive Customer Service Management background. She attended Mary Baldwin College where she studied Psychology. Stephanie has two sons that like to keep her busy, but in her spare time she enjoys shopping, traveling, and sports.
Jessica has worked in the Customer Service Field for 13+ years and worked at VDOT for 6 years prior to the SSC. She graduated from the Leadership Development Program (LDTP) while working for VDOT. Jessica has one daughter and she enjoys hiking, being outdoors, and couponing. She thrives on helping others to succeed and seeing their growth.
Marianne is a Roanoke native, she worked at VWCC in the Financial Aid Office and VDOT prior to joining the SSC. She has one amazing son and enjoys the beach, hiking, camping, movies, volunteering in the community and church activities. Marianne really enjoys working in Customer Service and being able to help solve problems.
Deena has been working for the Virginia Community College System for more than 12 years. She began while she was a student at NOVA, and continued after transferring to and graduating from the University of Mary Washington. She and her husband recently traded the hectic life of Northern Virginia for a country home outside of Roanoke where Deena loves to garden and photograph the wildlife.
Whitney is originally from Covington, VA but has resided in Roanoke for the past several years. She is a trained Dental Assistant but also has multiple years of call center experience to leverage. Whitney enjoys traveling, shopping, dancing and playing Nancy Drew games in her free time.
Athena is originally from a small town in Southwest Virginia, but moved to the Roanoke area about 7 years ago. She has 20+ years of customer service experience with half of those in leadership. Athena has four children and loves reading, gardening and being a Nana to her grandson!
Alana began her career at the SSC as an intern in the Help Center. She has now happily joined the HC team permanently as an agent! She is committed to learning and helping others. Alana is a student at Virginia Western Community College and is working toward her academic goals. In her free time she loves walking her two dogs Bocephus and Leroy.
As a Botetourt County native Whitney came to the SSC from Western Virginia Water Authority. She has over 10 years of Customer Service experience and an English degree from Hollins University. Whitney enjoys spending her free time with her hairless Chinese Crested, binge watching Netflix, and has an affinity for Chipotle.
Steve is originally from the Roanoke area. He was a District Manager with the Sears Portrait Studios, where he had the opportunity to travel and live in 5 different states over the course of his tenure with them. Steve also spent several years in Customer Service with the Executive Office at Wells Fargo prior to leaving there and joining Shared Services. In his free time he enjoys his 4 grandchildren, doing magic and traveling. His favorite place to visit is Las Vegas.