Meet the Help Center Team

Stephanie Barton – Senior Manager, Help Center

As a former Senior Project Manager for BCBS of NC, Stephanie brings to the SSC project management experience as well as an extensive customer service management background.  She attended Mary Baldwin College where she studied Psychology.  Stephanie has two sons that like to keep her busy, but in her spare time, she enjoys shopping, traveling, and sports.

Photo of Help Center Staff Member Marianne RepkoMarianne Repko

Marianne is a Roanoke native, she worked at VWCC in the Financial Aid Office and VDOT prior to joining the SSC.  She has one amazing son and enjoys the beach, hiking, camping, movies, volunteering in the community and church activities.  Marianne really enjoys working in customer service and being able to help solve problems.

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Alana Jones

Alana began her career at the SSC as an intern in the Help Center.  She has now happily joined the Help Center team permanently as an agent! She is committed to learning and helping others.  Alana is a student at Virginia Western Community College and is working toward her academic goals.  In her free time, she loves walking her two dogs Bocephus and Leroy.

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Whitney Blackburn

As a Botetourt County native Whitney came to the SSC from Western Virginia Water Authority.  She has over 10 years of customer service experience and an English degree from Hollins University. Whitney enjoys spending her free time with her hairless Chinese Crested, binge watching Netflix, and has an affinity for Chipotle.


Tonya McFaddin

Tonya graduated from DSLCC with an Associate’s in Business Management and then from Liberty with a Bachelor’s in Business Administration.  She was born and raised in Rockbridge County where she still lives today with her husband, daughters, step son and a Blue Heeler that they consider their 4th child.  Tonya brings over 20 years of customer service experience to the Help Center.


Rebecca Ward

Rebecca is a Roanoke Valley native.  She came to the SSC from the Western Virginia Water Authority.  Rebecca has over 7 years of customer service experience and enjoys helping people solve their problems.  Rebecca has one awesome son and spends her free time reading, and watching Netflix.

Frank Hubbard

Frank Hubbard

Frank is a Southwest Virginia native.  Prior to joining the SSC, he spent the last 15 years of his career in law enforcement.  Frank keeps busy with his 5 children and Great Dane! His passion is for helping others and creating strong community bonds.  Outside of work hours, you can find Frank volunteering, coaching softball or baseball, and spending time with his family.


Jason Taylor

Jason is a native of Roanoke. He has over 15 years of customer service experience from several companies in the online and retail sectors. He graduated from Roanoke College where he studied Political Science and International Relations. In his free time, Jason enjoys mountain biking, traveling and attending concerts.


Kasey Smith

Kasey is a Roanoke Valley native.  She was an Advertising Coordinator prior to joining the SSC.  She brings over 10 years of customer service experience to the Help Center.  Kasey enjoys spending her free time planning weddings and adventuring with her husband, daughter and son.