Metrics Scorecards – May Update

To: Management Council Members, VP’s of Finance, and Business Managers

From: Shared Services Center

Area: Business Transformation Office

Reason: Metrics Scorecards

Date: June 13, 2019

Re: May Update

Metrics for the month of May have been updated. The AP, PR, and TE SLA Metrics Scorecards have been posted at the following Buzz2 link: AP Scorecard, PR Scorecard, and TE Scorecard. You can also navigate to the scorecards via the BTO section of the SSC website.

NOTE: The T&E Scorecard metric TE03 which measures the cumulative time an expense report is open in business unit queues has been updated. The goal is now 5 business days to better coincide with the CAPP manual and the SLA. It was previously set to 10 business days.

If you have any questions or comments, please contact the SSC Help Center at help.

Instructional WebEx for the AP and T&E Scorecards.

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