Customer Engagement

12 posts

Publishing of SSC Procedures as of 1/8/21

To: Management Council Members, VPs of Finance, and Business Managers From: Shared Services Center Area: Customer Engagement Reason: Publishing of SSC Procedures as of 1/8/21 Date: January 8, 2021 The Content Development Program, approved by Executive Council, is one of SSC’s major initiatives and will help to establish and formalize […]

Publishing of SSC Procedure as of 10/13

To: Management Council Members, VPs of Finance, and Business Managers From: Shared Services Center Area: Business Transformation Office Reason: Publishing of SSC Procedure as of 10/13 Date: October 13, 2020 The Content Development Program, approved by Executive Council, is one of SSC’s major initiatives and will help to establish and […]

State System Outage Resolved

To: Management Council Members, VPs of Finance, Business Managers, and all eVA end users From: Shared Services Center Reason: State System Outage Resolved Date: October 13, 2020 The State-wide system outage reported earlier, due to the Verizon outage, has been resolved. All State systems should now be accessible, including eVA. […]

State System Outage including eVA integration

To: Management Council Members, VPs of Finance, Business Managers, and all eVA end users From: Shared Services Center Reason: State System Outage including eVA integration Date: October 13, 2020 As you may be aware, due to a Verizon outage, multiple State systems have been intermittently inaccessible today. While access to […]

SSC Email Tenant Migration

To: Management Council Members, VPs of Finance, and Business Managers From: Shared Services Center Reason: SSC Email Tenant Migration Date: August 27, 2020 Information Technology migrated the Shared Services Center to a new email tenant during the evening of 8/26/20. While the migration is mostly complete, there are still a […]

Publishing of SSC Procedures

To: Management Council Members, VPs of Finance, and Business Managers From: Shared Services Center Area: Business Transformation Office Reason: Publishing of SSC Procedures Date: May 18, 2020 The Content Development Program, approved by Executive Council, is one of SSC’s major initiatives and will help to establish and formalize standard procedures […]

Our On-going Partnership

To: College Presidents, VPs of Finance and Management Council Members From: Cheryl Thompson-Stacy, Interim SSC Director Reason: Our On-going Partnership Date: March 23, 2020 Good afternoon college Presidents, VPs of Finance, and Management Council members, Though together we are in the midst of dealing with an unprecedented pandemic, with the […]

SSC Services during COVID-19

To: Management Council Members, VPs of Finance, and Business Managers Reason: SSC Services Date: March 19, 2020 Since the SSC serves and supports the colleges in many ways, we want to reinforce that the SSC, just like the colleges, has been working extremely hard expanding our COOP and is proactively […]