SSC Hours of Operation
Monday – Friday
8:00AM – 5:30PM
- What are Metrics and Dashboards?
- Shared Services measures how well the institutions & Shared Services are doing with regard to Service Level Agreements (SLA’s) between the institutions and Shared Services. These measures are represented in charts.
- What are we measuring?
- What’s included in a measurement?
- Goal, performance to goal, explanations for failure to meet goal (failure reasons), and action plans
- How do I view the charts?
- You must be a VCCS employee in order to view the charts
- SSC Services Utilization Map