Customer Engagement

The Customer Engagement team is the first point of contact for both external and internal customers of the SSC. It operates with a multi-channel approach (e.g. phone, email, self-service, etc.) and serves as Tier 1 and Tier 2 support for the HR, Finance, and Procurement services that support our 23 colleges and the System Office, allowing the transactional departments to remain focused on their core responsibilities. In addition to the Customer Engagement Specialists, helping you on the phones, our team also supports process documentation, communication, our websites, and various other tools supporting the total customer interaction. If there is something we can assist you with, please contact us at 877-340-5577 or email help@ssc.vccs.edu. We are always happy to help!

Meet the Customer Engagement Team!

VAGP MemberConnect You are Invited!

Sharing the below message from VAGP MemberConnect re: Virtual SWaMfest event! CONNECT: a virtual SWaMFest event is presented by VASCUPP...
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eVA Project update

Dear eVA users, As Craig Herndon shared with you in a recent email, the Dept of General Services (DGS) is...
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New TPPR Process

To: Management Council Members and all eVA end-users From: VCCS Information Technology Services Reason: New TPPR Process Date: June 28,...
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Publishing of SSC Procedures as of 1/18/21

To: Management Council Members, VPs of Finance, and Business Managers From: Shared Services Center Area: Customer Engagement Reason: Publishing of...
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Publishing of SSC Procedures as of 1/8/21

To: Management Council Members, VPs of Finance, and Business Managers From: Shared Services Center Area: Customer Engagement Reason: Publishing of...
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Publishing of SSC Procedure as of 10/13

To: Management Council Members, VPs of Finance, and Business Managers From: Shared Services Center Area: Business Transformation Office Reason: Publishing...
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State System Outage Resolved

To: Management Council Members, VPs of Finance, Business Managers, and all eVA end users From: Shared Services Center Reason: State...
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State System Outage including eVA integration

To: Management Council Members, VPs of Finance, Business Managers, and all eVA end users From: Shared Services Center Reason: State...
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SSC Email Tenant Migration

To: Management Council Members, VPs of Finance, and Business Managers From: Shared Services Center Reason: SSC Email Tenant Migration Date:...
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Publishing of SSC Procedures

To: Management Council Members, VPs of Finance, and Business Managers From: Shared Services Center Area: Business Transformation Office Reason: Publishing...
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