The Customer Engagement team is the first point of contact for both external and internal customers of the SSC. It operates with a multi-channel approach (e.g. phone, email, self-service, etc.) and serves as Tier 1 and Tier 2 support for the HR, Finance, and Procurement services that support our 23 colleges and the System Office, allowing the transactional departments to remain focused on their core responsibilities. In addition to the Customer Engagement Specialists, helping you on the phones, our team also supports process documentation, communication, our websites, and various other tools supporting the total customer interaction. If there is something we can assist you with, please contact us at 877-340-5577 or email firstname.lastname@example.org. We are always happy to help!
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