To: Management Council Members, VPs of Finance, and Business Managers
From: Shared Services Center
Area: Accounts Payable
Reason: Monthly exception reporting
Date: June 30, 2022
Per the Service Level Agreement dated June 4, 2021, the Shared Services Center is to “provide monthly reporting to customers on Accounts Payable exceptions.” Due to the year-end queues that are utilized by the majority of the colleges, we will not be sending out a June exception report. The vouchers that are sent to the year-end queue will not pass first pass yield so the numbers are skewed for this one month. “First pass yield” refers to the % of vouchers that are successfully matched to purchase orders and received goods.
When a voucher is not matched on the first attempt, it means that more work has to occur both at the College and the SSC to resolve any issues. Achieving a higher level of “first pass yield” therefore saves time and effort across the VCCS.
Each month, we hope you will take a moment to review the metrics relevant to your agency and work together with us to help improve our mutual processes. We’re happy to help!
If you have any questions, please contact the SSC Customer Engagement team, 877-340-5577 or email@example.com.