To: Management Council Members, VPs of Finance, and all eVA end users
From: Shared Services Center
Area: Procurement
Date: August 14, 2023
Re: Requisition Processing Times
Dear Colleges,
You may recall the communication below that we sent in mid-July to advise you that our requisition backlogs are high. Our volume continues to be elevated such that our backlogs have remained high since the start of the fiscal year. Also, “new” eVA still lacks some custom automation features previously available, adding extra workload for the SSC team.
To support the impending Fall Semester, we will be prioritizing procurements needed to support your students as they begin the new term. We are anticipating longer lead times for a few more weeks as we work to bring the backlog down in order to return to standard lead times.
We appreciate your patience as we continue to process requisitions as quickly as possible. You may continue to contact Customer Engagement at 877-340-5577 or help@ssc.vccs.edu for expedite requests.
Thank you
_____________________________________________
From: SSC Communications
Sent: Wednesday, July 19, 2023 12:54 PM
Subject: Requisition Processing Times
To: Management Council Members, VPs of Finance, and all eVA end users
From: Shared Services Center
Area: Procurement
Date: July 19, 2023
Re: Requisition Processing Times
Dear Colleges,
With the kick-off of a new fiscal year a couple of weeks ago, we have been experiencing a healthy volume (about 350% increase) of incoming requisitions such that our processing times may take a bit longer. While we have begun working overtime and have other team members assisting as well, you may experience extended processing time for the next few weeks. We do apologize for the inconvenience this may cause and appreciate your patience as we continue to process requisitions as quickly as possible.
Please contact the SSC Customer Engagement Team at 877-340-5577 or help@ssc.vccs.edu with any questions.
Thank you
