Follett Organization Changes Update

To:  VPs of Finance for Colleges who are Follett Bookstore Customers

From:  Shared Services Center

Area:  Procurement

Reason:  Follett Organization Changes Update

Date:  March 30, 2023

Dear Follett Colleges,

Yesterday we communicated that Follett is actively working through an internal organization restructure that may have some impact to your bookstores. Today, we received a little more detail regarding the anticipated changes.

In addition, to the notice that you received regarding the need for the changes within Follett, Follett explained to us that each college will have a team leader and/or campus leader on-site at your bookstore locations. Those leaders will report to a regional market leader who will be responsible for multiple locations. Some specific administrative responsibilities will also be moved from the on-site leaders to an administrative team.

Please find attached the new Follett organization chart noting the following color-codes:

  • Orange boxes represent the administrative team’s positions
  • Blue boxes are filled positions
  • Gray boxes are vacant positions

For those locations that have vacant positions, the current on-site Follett employee(s) will remain in-place until May 1, 2023, at which time the newly hired on-site leaders will be in-place. After meeting with Follett multiple times over the last couple of days, we believe that Follett’s changes are meant to streamline processes to enable better customer service for your students, faculty, and staff.

If you have any questions, please contact the SSC Customer Engagement team at 877-340-5577 or

Skip to content