UPDATE: Avature to E-Verify Integration Issue

To: Chief Human Resource Officers and Onboarding Contacts
From: SSC HR Operations
Area: Hire to Retire
Reason: E-Verify Integration Issue
Date: January 31, 2022
Re: UPDATE: Avature to E-Verify Integration Issue

We are still experiencing the E-Verify integration issue and the Avature Tech Support has been notified by E-Verify that there is a technical issue on their end. Below is the message received from E-Verify for your record.

Thank you for contacting the E Verify Team. We are always happy to address your questions or concerns.

The E-Verify program is experiencing technical issues. We apologize for any inconvenience this has caused. We are working diligently to correct the problem.

Please log in your account periodically as we are implementing solutions to problems as they are identified. Before logging in, please delete your temporary internet files and cookies in the ‘internet options’ portion of your web browser.

If you are outside of the three-day window for creating cases for new employees because of this technical issue, you will not be held accountable for a three-day violation. When you are able to create cases, please select ‘Technical Problems’ as the reason for the delay.

We hope this information is helpful. If you need additional assistance, please call E-Verify at 888-464-4218 or email us at e-verify. You may speak to a representative Monday through Friday from 8 a.m. to 8 p.m. Eastern. For users with hearing and speech impairment, please call TTY at 877-875-6028, available 8 a.m. to 5 p.m. Eastern.

The SSC will provide any additional information as it is made available.

Thank you for your patience!

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