Update: This issue has been resolved.
| To | Management Council Members, CHROs, VPs of Finance, and Agency H2R Contacts |
| From | Shared Services Center (SSC) |
| Area | SSC HR Operations – Hire to Retire |
| Reason | Issue with Avature Hiring Manager/Admin Portal – All Employee (Onboarding Complete) Tile |
| Date | September 2, 2026 |
We have identified a display issue with the “All Employees (Onboarding Complete)” tile in Avature’s Hiring Manager/Administrator Portal. The tile is currently not showing the employee information that Managers or HR Administrators would normally expect to see. Instead, the tile is inaccurately displaying “0 Employees (Onboarding Complete) and No Results”.
We have submitted a technical support ticket to Avature so the issue can be reviewed and resolved. We are currently awaiting additional information, including an estimated timeframe for when normal functionality will be restored.
While this issue is being addressed, employees who need to be offboarded can still be processed through Avature with assistance from SSC. If you need to initiate offboarding for an employee, please contact your SSC Hire to Retire Technician, who can provide guidance and help complete the necessary steps.
If you have questions, concerns, or need additional assistance related to this issue, please contact your SSC Hire to Retire Technician. You may also email the Shared Services Center Onboarding Team at onboarding@ssc.vccs.edu for further support.
