| To | All VCCS Presidents; Management Council Members, VPs of Finance; Chief Human Resource Officers; Business Managers; Payroll, TLAM, ATS, and Hire-to-Retire Contacts; All eVA End Users; and All Emburse End Users |
| From | Shared Services Center (SSC) |
| Reason | How to Engage with the Shared Services Center |
| Date | October 8 , 2026 |
We want to hear from you!
The Shared Services Center (SSC) is your partner in making processes work better for every College. Whether you have a question, an idea, or just want to see what’s happening behind the scenes, there are more ways than ever to connect with us. Below is your guide to engaging with the SSC.
Training, Open Office Hours, Roundtables, and more!
We have several sessions you can join to ask questions, get training, share feedback, and connect with the SSC team and your peers across VCCS! These events and more can be found on our Training & Events Calendar. Bookmark it – it’s kept up to date as sessions are added or changed!
Some of the forums you’ll find on our Training & Events calendar:
| Forum / Session | Who It’s For | When | Purpose |
| Travel & Expense: Traveler/New User Training | Anyone who travels on business | Third Thursday monthly, 2-3 p.m. | New and refresher training for travelers and forum for questions related to travel and expenses (Note: we currently use Emburse software to manage our travel and expense requests) |
| Travel & Expense: Approver Training | Anyone with direct reports who travel and file reports | Fourth Thursday monthly, 2-3 p.m. | New and refresher training for travel and expense report approvers and forum for questions related to travel and expenses |
| Accounts Payable Roundtable | Business Managers, VPs of Finance, Fiscal Techs, eVA receipt users | First Wednesday monthly, 2-3 p.m. | Open forum for discussion or questions related to Accounts Payable |
| Procurement Open Office Hour | eVA end users, College procurement staff, VPs of Finance | First and third Thursdays monthly, 9:30 a.m. | Open forum for Procurement related questions |
| HR/Payroll Forum | HR and Payroll staff | Second Thursday monthly, 3-4 p.m. | Collaboration on HR/Payroll related topics and updates on VCCS-wide changes affecting HR |
| Payroll & HR Operations Open Office Hour | HR and Payroll staff | Third Wednesday monthly, 1-2 p.m. | Forum for HR or Payroll related questions |
| HR Operations/College Workgroup | HR Staff | First Tuesday monthly, 1-2 p.m. | Collaboration for Applicant Tracking System, Hire to Retire, and Time Labor and Absence Management concerns, changes, or project needs |
Behind the scenes: Process Councils are collaborating
Our Process Councils are small, invite-only work groups made up of SSC staff and college representatives across Hire-to-Retire, Payroll, Purchasing, Contracts, Accounts Payable, and Travel & Expense. They meet regularly to dig into how our processes work and find ways to make them more effective, more efficient, and easier for you to use.
Have an idea? Tell us about it!
See something that could be smoother, faster, or simpler? Submit your idea through our Process Improvement Form, and it will be routed to the right Process Council for review. Every idea provides an opportunity to build a better experience for every College, together!
Looking to learn more?
Whether you’re getting a new team member up to speed or just want to brush up on a process, we’re happy to help however we can. Submit a Training Request and our team will reach out to discuss options based on your needs.
Stay in the loop
Our Training & Events Calendar is your one-stop shop to view drop-in sessions, open forums, office hours, roundtables, training sessions, and more, all in one place! Forums that are open to everyone display the meeting information to join. You can also download the event to your Google calendar.
Questions or concerns? We’re here for it!
You can reach the SSC Customer Engagement Team, Monday-Friday from 8 a.m. to 5 p.m. by calling 877-340-5577, or you can email help@ssc.vccs.edu. We look forward to connecting with you!
